Refund policy

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Your happiness with our products is our top priority. If for any reason you're not fully satisfied with your purchase, you have the option to return it within 60 days for a refund.

Here's how our return process works:

Refund Policy:

Opened Products:

• You may return one opened pouch within 60 days to receive a full refund.
• If you’ve purchased multiple pouches and opened more than one, we can only refund one opened pouch, even if all were purchased within the same 60-day period.
• When returning an opened product, please let us know the reason. Possible reasons include:
  • Product defect or damage
  • Adverse reactions
  • Wrong product received
  • Product didn’t work as expected
  • Changes in your medical condition
    

Unopened Products:

• You may return one unopened bottle, in its original condition, within 60 days for a full refund.
• If multiple unopened pouches were purchased, only one unopened pouch is eligible for a refund.

Example:

If Maria purchases three bottles and opens one, she is eligible to return both the opened bottle and one of the unopened bottles for a refund, provided they are returned within 60 days.

How to Return a Product:

Get in Touch:

To start a return, reach out to our Customer Support team using the contact form or info@truegaya.com . Please provide your order number, the reason for the return, and specify the issue based on the list mentioned earlier.

Return Shipping:

Customers are responsible for covering the shipping costs associated with the return and are required to arrange their own return shipping label. We do not offer return labels. Additionally, customers must obtain a tracking number for the return shipment to ensure it can be tracked.

Notify Us:

Once your return shipment has been delivered to our warehouse, please send us the tracking number along with proof of delivery. It is the customer’s responsibility to track the shipment and notify us once the return is successfully delivered. After we receive your notification and verify the tracking details, we will begin the refund process. Please allow 5-15 business days for the refund to show on your account. Please note that original shipping charges are non-refundable.

International Orders:

Our refund and return policy applies to domestic orders only. For international returns, please contact us for specific instructions.